Terms and Conditions

These general terms and conditions apply to all purchases made via Ivy & Mae's website, which can be accessed via ivymae-byronbay.com

1. Agreement
By placing an order, you accept these terms and conditions.

2. Product Information
We do our utmost to describe products accurately and provide up-to-date information. However, typing errors or inaccuracies may occur.

3. Ordering and Payment
Orders are processed once full payment has been received. The available payment methods may vary from country to country. It is the customer's responsibility to check which payment methods are available for their place of residence.

4. Processing and Delivery
- Processing time: 1-2 business days
- Delivery time: 7-13 business days (depending on place of residence)
- Shipping is sent directly from our supplier in China

5. Returns and Cancellation
Please refer to our separate returns policy for all terms and conditions.

6. Liability
We are not responsible for loss or damage during shipping if tracking shows the parcel has been delivered. Always check the address carefully.

7. Intellectual Property
All content on the website (text, photos, logos) belongs to Ivy & Mae and may not be used without permission.

8. Complaints Procedure
Complaints can be submitted in writing via info@ivymae-byronbay.com. We aim to respond within 5 business days.

9. Governing Law
These terms and conditions are governed by the laws of Australia.